Return & Refund Policy

At Covina Doors, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must:

Be unused and uninstalled
Be in its original condition
Be returned in the original packaging
Include proof of purchase or order confirmation

Initiating a Return

To start a return request, please contact our customer support team at:

Email: sales@covinadoors.com

Returns must be approved before being sent back. Products returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return:

Custom-sized products
Made-to-order products
Special-order items
Personalized products
Products that have been installed, altered, modified, painted, or used
Clearance, final sale, or discontinued items

Exchanges

If you would like to exchange an item, please contact us. Exchange requests are subject to product availability and approval.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.